I was very pleased with this mattress pad. Last night was our first night on it and it felt great! My husband and I are both large people, so this provided some wonderful confort and support. I have chronic lower back pain, and it was still there this morning, so the new mattress pad didn't quite take that away. However, I still slept wonderfully and feel this mattress pad is a large improvement over the feather mattress pad we previously slept on.

I was surprised to receive a card in the mail from the manufacturer which gave me customer service numbers in case I had questions (I didn't). I like the proactive customer service. This product was also made in the US, which made me feel good also.

The product came fairly quickly, but I was surprised how really heavy it was. The box and the mattress pad were a bit of a handful to move around, but once I got it on the bed, it was fine. I hope the heaviness means it will last a long time!]

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We bought this back in July and it was great for the first week. Now we've had it for a month and its flat. For the money i would have expected it to last a lot longer than it did. Trying to return it and buy something else. The matress cover was soft but mine was too big for the bed. I put the orginal one that i had on it and it fit like a glove. It also a little short and to line it up and the head means its short on the foot. I wouldnt recomened this to anyone