It is exactly what they tell you it is. It had a weird smell which lasted a few days but eventually dissapeared. I am a college student and my back used to hurt a lot, it still hurts now, but way less. The investment was defenitely worth it (the price of a new mattress is way above this). Fixed the pressure point problem my bed had for sure. You might consider buying a mattress pad without the "extra back support" because it can be uncomfortable sometimes. Also, a thicker mattress pad would provide more cushioning on the shoulders, which this lacks. Overall, I'm very happy that I bought this.

This Mattress pad is not that thick (like 4-6"), but it is the most practical and "real" solution for back issues, to add to a "not perfect" Mattress. I had gotten a 12" Memory Foam soft Queen Mattress, and it still ended up being very hard and not great on the back. I add the Contour Cloud and my back is so much better. Had had it for months now, and love it. Don't get the cheap pads at box stores, get the "real deal". You won't regret it.

Purchased this pad to use with an extra-firm mattress. Pad's thickness and lumbar support was less than expected.